Help
Help center
How do I order a Kaudi Card?
Create an account, choose a design and finish, and add your shipping address. We send the card to you.
How do I activate my card?
Sign in, open Card, and tap Activate. Then finish adding your details.
How do I add money?
Open Wallet and tap Add money. You can use a card payment.
Where can I use the card?
At your university and places that accept our card network cards.
I lost my card. What do I do?
Open Card and tap Lock card right away. Then order a replacement.
Do I need an SSN?
No. You can order and use a Kaudi Card without a Social Security number. We may ask for other details to confirm who you are.
Why do you ask who I am?
The law requires card programs to confirm customer identity. Your documents go straight to our verification partner, Stripe Identity. Kaudi does not store your passport number.
What does it cost?
See the full fee schedule. Every fee comes from one list, and anything not set yet is marked as not set yet.
How do refunds work?
When a merchant refunds a purchase, the money goes back to your Kaudi balance. Timing depends on the merchant.
A charge looks wrong
Contact us at hello@kaudi.ai with the date and amount. We will look into it.
How do I close my account?
Contact us at hello@kaudi.ai. We will explain how to get any remaining balance back.
What is test mode?
While Kaudi is in test mode, balances and transactions are not real. No real money moves.